This is never fun for anyone but it can be especially difficult for medically complex children. Instead of a doctor’s office or two, there’s a medical supply company, the pediatrician, and all of their specialists. Prior authorizations have to be submitted to the correct insurance, so you may need to update insurance information with doctors you haven’t even seen yet!
Tip #1 – Call the new insurance company. They won’t be able to tell you much until the insurance activates, however, you can request a case manager be assigned before the transition. This gives you an advocate on the inside that already knows your situation before the paperwork starts flowing.
Tip #2 – Call and update insurance info with all of the doctors who write a perscription for your child. That way if there are any issues at the pharmacy which require additional paperwork from the doctor’s office the responses get sent to the correct location.